Terms & Conditions
Last Updated: 29 April 2026
1. Use of Services
Burn City Basketball provides basketball training and facility use in Melbourne. By booking our services, you agree to these terms. Our programs are designed for players to build confidence and skills on and off the court.
2. Bookings & Payments
All sessions must be booked and paid for in advance. Registration is completed through our website, and all payments and bookings are managed by our administration team to ensure each program is suited to the client’s needs. Prices are listed in AUD and include GST where applicable. Places are limited to maintain a high standard of coaching quality.
3. Cancellations & Refunds
We require 24 hours notice for cancellations. Refunds or credits are provided at our discretion for medical reasons or emergencies. Term-based bookings are generally non-refundable once started.
4. Player Conduct
Players must show respect to coaches and peers. Bullying, foul language, or unsafe behavior will not be tolerated and may lead to removal from sessions without a refund.
5. Safety & Risk
Basketball involves physical activity. Parents/guardians must ensure players are fit to participate. We maintain a safe environment at Tulip Street, but participants play at their own risk.
6. Liability
Burn City Basketball is not liable for personal injuries or lost property at our facility, except where required by Australian Consumer Law.
7. Privacy & Intellectual Property
We respect your privacy. All coaching materials and logos are the property of Burn City Basketball. We may take photos during sessions for social media; please notify us if you wish to opt-out.
8. Contact Details
If you have questions, please contact us at hello@burncitybasketball.com or call +61 407 726 641. Our training facility is located at 7/73 Tulip Street, Cheltenham, VIC and is by appointment only.